Articles tagged with: customer service
When I first began working in the travel industry more than 20 years ago, fax machines were a new and exciting technology and booking call centres were an emerging service tool. As a result of …
Trends and market analysis in consumer and packaged goods, retail innovation and shopping.
Market insights in the banking, finance, insurance and business consulting arenas.
Social trends and information for government and NGOs operating in health, workplace, transport, community services and social marketing.
Insights and trends in technology, telecommunications, consumer electronics and IT sectors.
Analysis of tourism and travel trends in destinations, airlines, hotels, intermediaries and ancillary services.
When I first began working in the travel industry more than 20 years ago, fax machines were a new and exciting technology and booking call centres were an emerging service tool. As a result of …